Payment and Insurance
Currently, Carolina Psychology Group does not accept insurance. We can however, provide documentation (Superbill) for specific services that you can submit to your insurance company for potential reimbursement. We are considered an Out-of-Network provider. We DO NOT ACCEPT Medicaid at this time. Payment is due at time of service and can be made through the secure client portal. We accept cash, check, credit, debit, and most HSA cards.
As of January 1, 2022 under the "No Surprises Act" passed by the federal government, you have the right to receive a "Good Faith Estimate" explaining the expected charge for a service before the service is provided. This estimate will be provided within 1 to 3 business days after scheduling or requesting. The Good Faith Estimate will be provided in paper or electronic form.
Your Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. To learn more and get a form to start the process, go to https://www.cms.gov/nosurprises/consumers or call 1-800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit https://www.cms.gov/nosurprises/consumers or call 1- 800-985-3059.
Keep a copy of your Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.